Last updated: July 2026
This is a real legal agreement between you and Ridgecall. Please read it. Using Ridgecall's services means you agree to everything below.
By signing up for, configuring, paying for, or otherwise using Ridgecall's services ("Service"), you ("Client," "you") agree to be bound by these Terms of Service ("Terms"). If you do not agree, do not use the Service. If you're agreeing on behalf of a business, you represent that you have the authority to bind that business to these Terms.
Ridgecall, operated by Paul Daniels as a sole proprietorship based in Eastern Kentucky ("Ridgecall," "we," "us"), provides AI-powered phone answering services for businesses, including but not limited to: answering incoming calls, taking messages, scheduling callbacks or appointments, and answering routine questions about your business based on information you provide.
Specific features, pricing, and configuration for your account are set out in the service details confirmed with you directly in writing (email or otherwise) at the time of signup. These Terms govern that agreement in addition to whatever specific terms were confirmed with you.
The Service uses artificial intelligence to generate spoken responses to callers in real time. AI-generated responses can be wrong, incomplete, or misleading, despite our efforts to configure the system accurately based on information you provide.
You acknowledge and agree that:
You are responsible for:
Fees for your account (setup fee, monthly base fee, and any per-call or per-transaction charges) are as confirmed with you directly in writing before your account goes live. We reserve the right to suspend or terminate Service for accounts with unpaid or overdue balances. Except as otherwise agreed in writing, fees are non-refundable, including for partial billing periods.
Unless otherwise agreed in writing, the Service continues on a month-to-month basis. Either party may cancel with written notice (email is sufficient). We may suspend or terminate your access immediately, without notice, if you fail to pay amounts due, violate these Terms, or use the Service in a way we reasonably believe is harmful, fraudulent, or illegal.
Upon cancellation or termination, your phone number and configuration will be deactivated. We are not obligated to retain your data indefinitely after termination, though we will make reasonable efforts to provide you a copy of your own call records upon request made within 30 days of cancellation.
We do not guarantee the Service will be available 100% of the time, or that it will successfully answer or capture every call in every circumstance. No phone or internet-based system can make that guarantee. The Service depends on the continued operation of third-party providers (see Section 8) outside our control.
The Service relies on third-party providers, including telecommunications carriers, AI model providers, and text-to-speech providers, to function. We are not responsible for outages, errors, delays, or changes in these third-party services, and we are not liable for any resulting disruption, inaccuracy, or failure of the Service.
If you or your customers opt in to receive SMS messages related to the Service, message frequency varies, message and data rates may apply, and recipients may reply STOP to opt out or HELP for assistance at any time. See our Privacy Policy for further detail on SMS handling.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT ANY AI-GENERATED OUTPUT WILL BE ACCURATE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RIDGECALL AND PAUL DANIELS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS OPPORTUNITY, OR GOODWILL, ARISING FROM OR RELATED TO YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL RIDGECALL'S TOTAL AGGREGATE LIABILITY TO YOU FOR ANY CLAIM ARISING FROM OR RELATED TO THE SERVICE EXCEED THE TOTAL AMOUNT YOU PAID TO RIDGECALL IN THE THREE (3) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
This limitation applies regardless of the legal theory of the claim (contract, tort, negligence, or otherwise) and applies even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow certain limitations on liability, so some of the above may not apply to you to the extent prohibited by applicable law.
You agree to indemnify, defend, and hold harmless Ridgecall and Paul Daniels from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to: (a) your use of the Service; (b) inaccurate information you provided to us; (c) your own business's violation of any law or third-party right; or (d) any dispute between you and your own customers, including disputes arising from statements made by the AI based on information you provided or approved.
Ridgecall retains all rights, title, and interest in the software, systems, and technology used to provide the Service. You retain ownership of your own business information, content, and data provided to us. You grant us a limited license to use that information solely to provide the Service to you.
Our handling of information collected through the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. We will not sell your business's data or your customers' data to third parties.
You are solely responsible for determining whether your use of the Service complies with laws and regulations applicable to your specific business or industry (for example, industry-specific privacy, recording-consent, or advertising regulations). Ridgecall makes no representation that the Service is suitable for every regulatory context, and you should seek your own legal advice if you have questions about whether the Service is appropriate for your specific situation.
These Terms are governed by the laws of the Commonwealth of Kentucky, without regard to conflict-of-law principles. Any dispute arising from these Terms or the Service shall be resolved in the state or federal courts located in Kentucky, and you consent to the personal jurisdiction of those courts.
We may update these Terms from time to time. We'll update the date at the top of this page when we do. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. For material changes, we'll make reasonable efforts to notify active clients directly.
Entire Agreement: These Terms, together with any specific pricing or service details confirmed with you in writing, constitute the entire agreement between you and Ridgecall regarding the Service.
Severability: If any provision of these Terms is found unenforceable, the remaining provisions remain in full effect.
No Waiver: Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
Force Majeure: We are not liable for any failure or delay caused by circumstances beyond our reasonable control, including outages of third-party providers, natural disasters, or internet or power disruptions.
Assignment: You may not assign these Terms without our written consent. We may assign these Terms in connection with a sale or transfer of the business.
Questions about these Terms? Reach out any time:
Paul Daniels
Ridgecall
Email: pdaniels@ridgecall.cc
Phone: (888) 446-1690